We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Honey Play Box is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff. If you purchase a gift set with a lubricant, we will contact you to replace the item. * Lubes and liquid products cannot be shipped internationally. To file a claim with the shipping company use these instructions: If security is an issue, please request the signature required service or provide a secure location for delivery. It is assumed that the customer has provided a secure location for packages to be left. After 72 hours, retrieval may not be possible. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. If you have any issues receiving packages at your location, you should request a signature required service at checkout. If your tracking number shows the package as delivered, insurance will not cover the loss. A lost package is one that does not show confirmed delivery via the tracking number. Honey Play Box is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered.
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Products returned to sender due to failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility. We are not liable for product shipping once it has left our facilities. Please confirm your shipping address before you check out. $9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. $20 USPS shipping under 1 lb, $30 if it is over 1 lb. SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO Note: Due to the COVID-19 pandemic, shipping may take longer than usual. You must be over 18 years old to order from Honey Play Box. By use of this site you are confirming that you are over 18 years old. It may take 3 to 7 business days to receive your package. Orders will be shipped out within 24 to 72 hours. Shipping is discreet and will not have “Honey Play Box” or any other adult company name visible.